Fair play
How moderation works here, in full. If anything below turns out not to be true, that is a bug and we want to hear about it.
No ban is automatic
Software flags games it finds unusual. It cannot ban anyone. Every action on every account is issued by a person who looked at the games first.
This is a deliberate choice with a cost: it is slower, and we will miss some cheating. We think that is the right trade. Accuracy statistics cannot tell a cheat from a strong player having a good game, and a system that bans on them will ban people who are simply improving.
Titled players are not flagged for playing well
Verified federation titles are exempt from automated review. Engine-like accuracy is what a title certifies; treating it as evidence of cheating would be absurd. Staff can grant the same exemption to anyone after review.
You will always be told why
Every action carries a reason, and you can read it on your standing page. Where an action followed an automated flag, we tell you which signals fired in plain language.
We do not publish the thresholds. That is the one thing we hold back, and only because a published threshold is a manual for staying under it.
Your standing is always reachable
A ban removes access to the site. It does not remove access to your standing page or to appealing — you can always sign in to see what happened and contest it.
Appeals
Submit one from your standing page. It is private, and a moderator records a decision with their reasoning.
You can also post publicly in our appeals forum, where volunteers read cases and flag genuine ones for a moderator. That is usually faster. It is entirely optional, does not change your place in the queue, and you can delete the public post at any time with no effect on your appeal.
Some actions cannot be appealed: bans shorter than three days end before a review would, and appeals close after three unsuccessful attempts on the same action. Both are stated on your standing page rather than left for you to discover.
Records expire
An action that ends becomes a strike. Strikes stop counting toward further action, and stop pausing automatic titles, after twelve months. Staff can still see them, but they stop having effects. A mistake should not follow you forever.
An appeal that succeeds removes the effects immediately. The record shows that something was raised and withdrawn, which is the honest version.